As pharmacists, we spend too much time answering calls, reminding patients, handling clearances, calling provider offices – time to reduce these administrative burdens for free. Increase first time fills, increase refills and be the easiest pharmacy to do business with.
Use our templates (see below) or use your own templates. All for free. Send 1 message at a time or blast text messages to all patients. Send 1 personalized voice note at a time or blast it out to every patient in one shot – your choice.
Ready, set, go in 5 mins.
Use our template library for appointment reminders, no shows, cancellations, patient balance reminders, recalling patients fallen out of care, satisfaction surveys and many more..
2 way SMS, Text Blast
Send text messages to one or all your customers / patients in one shot, without being an IT geek. Have 2 way, natural conversations with patients – improve your bottomline.
We send a voice note or voicemails to patients where SMS fails. If patients actually pick up the call, then can press 1 to speak to you or your front desk.
Tried and tested templates
Don, your prescription ME is ready at AMAZ Pharmacy: 1234 E SUNRISE BLVD. See when your pharmacy is open or set up delivery at: amaz.com/12wrPml. Text HELP for help or STOP to stop all SMS. SMS terms and conditions: amaz.com/text
Automatic refill reminder
Don, your Rxs DU, MES will be automatically filled for you in few days. Call your AMAZ Pharmacy at 123.456.7890 if you do not need it right now.
Don, your pharmacist filled your prescription MES at AMAZ Pharmacy. Please pick it up at 1234 E SUNRISE BLVD. Details at: amaz.com/12yQ3Nd
Prescription filled voice note
Hello Don. Your prescription has been filled out by your pharmacist. It is available for pick up at 1234 East Sunrise Blvd., Fort Lauderdale for the next 5 days. Please note that prescriptions not picked up in the next five days will be returned to the shelf. For any questions regarding your prescription order please call 123-456-7890. If you’ve already picked up your prescription please disregard this message. Thank you for choosing AMAZ pharmacy and have a great day
Refill approval request
Pls respond: Rx FA is due for refill. Don, do you want AMAZ Pharmacy to fill FA at 1234 E SUNRISE BLVD? Txt YES to refill. Txt NM for full Rx name.
Awaiting Dr. Approval
Don, We’re still waiting for your Dr to approve a refill for DU. Please call your Dr. for more information. Reply HELP for help. Yours truly, AMAZ Pharmacy. (this pushes patients to call their doc 🙂 )
Rx Ready, free delivery
Don, you have 2 Rxs ready at AMAZ Pharmacy: ME, DU. Can’t make it to us? We deliver free. Click to order now: amaz.com/1e5g88s
Refill not authorized
Don, Your Dr did not authorize a request to refill your Rx for DU. Please call your Dr. for more information. Your friends at AMAZ pharmacy.
Automated chat with patients – keywords!
Keyword – REFILL
Please text the Rx # of the prescription you’d like to refill. Text only 1 Rx # at a time.To cancel text msgs reply STOP. Msg&Data rates may apply.
Keyword – HELP
For customer service call 123.456.7890. For info visit amaz.com/info. To cancel text msgs reply STOP. Msg&Data rates may apply.
Your own keyword
There’s no reason to stick to system keywords. You can define your own as well. Limitless options
Hope this helps you kick off your pharmacy patient engagement and reduces your communication overhead.