Medical Call Center Services

Every medical business is unique. We are dedicated to providing 100% customizable call center services that can meet the needs of any business.

We reduce headcount needed by utilizing Amazon Connect Contact Center, Amazon Pinpoint – to service phone, chat, email, SMS channels. Our highly trained customer service agents help you provide your customers the best multichannel customer experience.

24-7 Call CenterAppointment SchedulingAppointment RemindersMultilingual Service
Direct Response Call CenterDisaster Recovery Call CenterDispatch Call CenterOutbound TeleMarketing
Overflow Call CenterPatient Pre-registrationProfessional IVR + VoicemailsSMS, Website chat, Phone, Voicemail, Email integration
Voice BroadcastingMass Text MessagingAutomated SurveysCustomer Reviews Requests
Nisos Call Center Services Solutions

Specialized Services

Not every call center can start taking inbound calls. Each agent needs to have expertise in the specific specialty to be able to triage calls.

We are dedicated to healthcare and our agents have gone through extensive training (including HIPAA and PHI).

Home Care Answering ServiceHospice Answering ServiceMedical Answering ServicePatient Pre-Registration
Physician Referrals (inbound)Physician Referrals MarketingCommunity Outreach ServiceSurgery Scheduling Services
Revenue Cycle Management CallsDischarge follow upsCare Gap OutreachCustom Call Center Outreach Needs
Nisos Specialized Call Center Services