Every medical business is unique. We are dedicated to providing 100% customizable call center services that can meet the needs of any business.
We reduce headcount needed by utilizing Amazon Connect Contact Center, Amazon Pinpoint – to service phone, chat, email, SMS channels. Our highly trained customer service agents help you provide your customers the best multichannel customer experience.
|24-7 Call Center||Appointment Scheduling||Appointment Reminders||Multilingual Service|
|Direct Response Call Center||Disaster Recovery Call Center||Dispatch Call Center||Outbound TeleMarketing|
|Overflow Call Center||Patient Pre-registration||Professional IVR + Voicemails||SMS, Website chat, Phone, Voicemail, Email integration|
|Voice Broadcasting||Mass Text Messaging||Automated Surveys||Customer Reviews Requests|
Not every call center can start taking inbound calls. Each agent needs to have expertise in the specific specialty to be able to triage calls.
We are dedicated to healthcare and our agents have gone through extensive training (including HIPAA and PHI).
|Home Care Answering Service||Hospice Answering Service||Medical Answering Service||Patient Pre-Registration|
|Physician Referrals (inbound)||Physician Referrals Marketing||Community Outreach Service||Surgery Scheduling Services|
|Revenue Cycle Management Calls||Discharge follow ups||Care Gap Outreach||Custom Call Center Outreach Needs|