Guides

Whatever tool you use, the most important thing is to give the patient a confirmed appointment ASAP. Otherwise, the patient is simply going to move on to the next practice.

Move your behavior away from episodic care to “value based continuous care”. You will see increased patient loyalty.

Questionnaire for patient experience design – a few things I believe are important to think through first.

Stay in touch with patients to increase their loyalty to your business. The easiest way is to allow them to get in touch with you securely.

Showcase & democratize your knowledge to folks that could be your future patients. This helps you with patient acquisition and lowers marketing costs.

Invest some time, effort and money into patient education. Using patient education to retain patients helps with more preventive appointments as well

Do not participate in patient reviews gating. First, run a satisfaction survey, then address patient complaints (if needed).

6 steps in a patient engagement journey. Each step affords you an opportunity to be the patient’s healthcare provider of choice.