Guides

If you ask patients for reviews of your doctors, the reviews will also walk out the door when the doctor leaves your practice.

Do you have the time to manage and maintain these social media accounts – yes or no? Make a decision and be at peace with it.

If you understand the various steps in a patient’s engagement journey, you will know how to design patient experience around it (and thereby lower your paid advertising costs as well).

Conduct a small training session for providers and staff on how to ask for online reviews from patients

First, claim or own your medical practice listing on doctor reviews websites. This is needed for your patient reviews and marketing strategy.

Patient Relationship Management is going to become increasingly necessary as patients demand better service. Start small, learn how.

Despite the intimacy of the patient-provider relationship, patients do switch providers, and their propensity to do so is underestimated by providers.

Conducting patient satisfaction surveys can truly serve as a diagnostic tool for your practice and can help identify opportunities for improvement

Whatever tool you use, the most important thing is to give the patient a confirmed appointment ASAP. Otherwise, the patient is simply going to move on to the next practice.

Simply put. This is called review gating. I strongly advocate never, ever doing this.