If you ask patients for reviews of your doctors, the reviews will also walk out the door when the doctor leaves your practice.
Should your practice do Social Media Marketing?
Do you have the time to manage and maintain these social media accounts – yes or no? Make a decision and be at peace with it.
Why invest in patient experience
If you understand the various steps in a patient’s engagement journey, you will know how to design patient experience around it (and thereby lower your paid advertising costs as well).
How to train your practice for reviews
Conduct a small training session for providers and staff on how to ask for online reviews from patients
How to claim your practice listing on rating websites
First, claim or own your medical practice listing on doctor reviews websites. This is needed for your patient reviews and marketing strategy.
How to start with patient relationship management
Patient Relationship Management is going to become increasingly necessary as patients demand better service. Start small, learn how.
Why invest in patient relationship management
Despite the intimacy of the patient-provider relationship, patients do switch providers, and their propensity to do so is underestimated by providers.
Importance of patient satisfaction surveys
Conducting patient satisfaction surveys can truly serve as a diagnostic tool for your practice and can help identify opportunities for improvement
Improve patient access to appointments
Whatever tool you use, the most important thing is to give the patient a confirmed appointment ASAP. Otherwise, the patient is simply going to move on to the next practice.
Two step patient review process?
Simply put. This is called review gating. I strongly advocate never, ever doing this.