Category: Technology

Provide a visual IVR to help reduce telephony costs. Voice only IVRs are OK to do, but are error prone and harder for callers to “go back and make changes to their inputs”

Helping customers via whatsapp and your callcenter software. Here’s how even small businesses can behave like larger competitors.

When a patient calls in, you can also deduce the intent of the patient’s call. Here’s how to predict caller intent and increase call center productivity.

Hospital call centers have various (real time and historical) reporting needs that are very helpful for call center managers. Let’s look into creating real time call center analytics / reports using various AWS capabilities.

A callcenter wallboard shows us a snapshot of how our call center is performing. Call center managers need to be…