I recommend getting reviews on Google. ALWAYS. They own search, they can kill any other reviews site. Go with Google reviews.
Move your behavior away from episodic care to “value based continuous care”. You will see increased patient loyalty.
Questionnaire for patient experience design – a few things I believe are important to think through first.
Is your medical practice “found” on Google Local Search? See how to do this easily
Stay in touch with patients to increase their loyalty to your business. The easiest way is to allow them to get in touch with you securely.
Learn simple steps to start getting more patient reviews. First, understand where you stand with your own practice’s reputation
Showcase & democratize your knowledge to folks that could be your future patients. This helps you with patient acquisition and lowers marketing costs.
Invest some time, effort and money into patient education. Using patient education to retain patients helps with more preventive appointments as well
Do not participate in patient reviews gating. First, run a satisfaction survey, then address patient complaints (if needed).
6 steps in a patient engagement journey. Each step affords you an opportunity to be the patient’s healthcare provider of choice.