Whatever tool you use, the most important thing is to give the patient a confirmed appointment ASAP. Otherwise, the patient is simply going to move on to the next practice.
Category: Guides
How to increase patient loyalty
Move your behavior away from episodic care to “value based continuous care”. You will see increased patient loyalty.
Questionnaire for patient experience design
Questionnaire for patient experience design – a few things I believe are important to think through first.
Stay in touch with patients to increase loyalty
Stay in touch with patients to increase their loyalty to your business. The easiest way is to allow them to get in touch with you securely.
Acquire, convert, nurture, upsell more patients
Showcase & democratize your knowledge to folks that could be your future patients. This helps you with patient acquisition and lowers marketing costs.
Using patient education to retain patients
Invest some time, effort and money into patient education. Using patient education to retain patients helps with more preventive appointments as well
Conduct patient satisfaction surveys first
Do not participate in patient reviews gating. First, run a satisfaction survey, then address patient complaints (if needed).
How to be part of the patient engagement journey
6 steps in a patient engagement journey. Each step affords you an opportunity to be the patient’s healthcare provider of choice.
14 Steps to get more patient reviews
Want to get more patient reviews? Learn step by step how we got from 22 to 650+ reviews in 8 months.
Niche down to reduce medical marketing costs
Learn from Davita, Sloan Kettering. They didn’t get to where they are by serving everyone and everything in their specialties.