Looking for call center optimization tips? Here are the top tips for self service, quality assurance, agent productivity, security.
Category: Guides
Patient registries for care management
Patient registries are your secret weapon to getting higher HEDIS related reimbursements next year. Want to know how, why, who, what etc? Read this guide.
Care Coordination Guide
Want to know how care coordination benefits your medical business, increases doctors’ reimbursements and improves patient health? Read this comprehensive guide.
10 ways to reduce call center costs
Call center costs can creep up. Here are tips to reduce your contact center costs – using an omni-channel contact center software with AI.
5 Ways to Close the Care Gap
Care gaps closures require a lot of care coordination. Here are a few tips on how to manage closing care gaps easily.
Medical call center guide
Comprehensive medical call center guide. We use these steps to manage medical call centers for eye care and cardiovascular practices. See the results – you can get the same as well.
Healthcare text message templates
These text messages have worked well for our healthcare customers. Keep in mind, before sharing any PHI, you need to receive and document patient consent.
Surgery scheduling checklists
Comprehensive surgical scheduling guide including how to use surgery scheduling software or checklists for procedures, referrals, appointments, prior authorizations etc.
Answering services Guide
Comprehensive answering services guide for business leaders. How to increase revenues with more customers – leveraging an answering service.
Agile software development in healthcare
Agile software development in healthcare is not easy. Here’s a manager’s guide to adopting agile software development in healthcare.