Business process outsourcing company
Build better customer experiences, drive loyalty and retention with our business process outsourcing teams. Over the past 20+ years, India has held the gold standard for quality business process outsourcing (BPO) services. India was one of the first nations to offer business process outsourcing services to the Western world.
Easy access to human capital and IT infrastructure allowed companies to scale operations and save up to 70% on business process costs. India’s call center workforce is largely made up of young, college-educated agents. A majority of this workforce has strong technical backgrounds and extensive real-world expertise.
India offers you mature business process outsourcing infrastructure, processes, training, workforce and access to languages including English, Spanish, Portuguese, Arabic, German, French, South Asian etc.
Who can benefit from Business Process Outsourcing
Almost every industry can. Whether you’re in healthcare, retail, e-commerce, travel or hospitality industry, government entity, nonprofit, education, energy/ utility, insurance, consumer products… you can always benefit from business process outsourcing.
Retrain and retain your staff
Want to cultivate and retain your staff? Want to control costs while growing your core business functions? A business process outsourcing company like ours can help you achieve exactly that. We handle your non-core business functions and allow your staff to provide laser focus on your core business functions.
Specialize in your specialty even more
If your core business is not IT, accounting, human resources, contact center, quality assurance, tech support, sales & marketing… why are you wasting budget and time on these functions? Hiring a business process outsourcing company like ours helps you concentrate on your intellectual property and core business functions. We allow your staff to focus on the solutions that matter to your customers. We help them generate better customer experiences, gather more positive reviews.
Business development on auto-pilot
We’ve seen it multiple times before. Too many businesses go through a feast / famine cycle. They generate business, then get too busy concentrating on servicing the generated business, then get consumed by collecting on the services rendered. This is why you need a dedicated business development team focused on generating business with daily laser focus, with blinders on.
BPO service quality
Every business leader that’s new to outsourcing questions the quality of services a BPO call center can provide. Every business leader also knows that they overload their staff with too many varied tasks. How do you measure staff that’s tasked with multiple business functions? How do you grow their career? How do you expect them to provide stellar service when their attention is pulled in multiple directions. This is precisely why BPO companies consistently provide superior service versus in-house teams.
Business processes you can outsource
You should never outsource your core business functions. That’s what you and your in-house staff need to concentrate on.
A business process outsourcing company can help you with:
- Sales order processing
- IT services
- Lead generation / marketing
- Appointment setting and telemarketing
- Balance due collections
- Market research
- Technical support / help desk
- Data entry
- Email services
- Live chat support
- Fulfillment services
- Answering services
- Social media support
- Lead qualification
- Bookings / reservations/ appointment scheduling
- Much more..