You and your staff should be educated or at least made aware of the various allergies, including, food, latex, mold,…
As a surgery scheduler, you probably have a limited view of the entire surgery workflow. To be the best surgery…
Provide a visual IVR to help reduce telephony costs. Voice only IVRs are OK to do, but are error prone and harder for callers to “go back and make changes to their inputs”
Healthcare call center software has been around for a while. My medical call center services team uses EzHCRM (built on…
Agile software development in healthcare is not easy. Here’s a manager’s guide to adopting agile software development in healthcare.
Reduce manual labor costs in handling faxes, prior authorizations, EOBs, referrals, prescription authorization requests, superbills and all.
Reduce no show rates and customer cancellations by making sure that your appointment reminder calls are being picked up and not going to SPAM. Take these few steps to set up your call center outbound caller IDs and caller ID reputation.
Helping customers via whatsapp and your callcenter software. Here’s how even small businesses can behave like larger competitors.
When a patient calls in, you can also deduce the intent of the patient’s call. Here’s how to predict caller intent and increase call center productivity.
Hospital call centers have various (real time and historical) reporting needs that are very helpful for call center managers. Let’s look into creating real time call center analytics / reports using various AWS capabilities.