Surgery scheduling is tough. If you follow these steps, most of your surgery scheduling workflow should go smoothly.
Surgery pre-certification, prior authorizations
Follow these steps to handle the surgery pre certifications and prior authorizations. Know the difference between pre-certification and prior authorization.
How allergies affect surgery scheduling
You and your staff should be educated or at least made aware of the various allergies, including, food, latex, mold,…
Surgery scheduling workflow
If you have a clear understanding of the surgery scheduling workflow, you’ll increase your chances of completing surgeries (order to…
How a visual IVR reduces callcenter costs
Provide a visual IVR to help reduce telephony costs. Voice only IVRs are OK to do, but are error prone and harder for callers to “go back and make changes to their inputs”
How to choose a cloud callcenter software
Healthcare call center software has been around for a while. My medical call center services team uses EzHCRM (built on…
Agile software development in healthcare
Agile software development in healthcare is not easy. Here’s a manager’s guide to adopting agile software development in healthcare.
Automatically extract printed text, handwriting and other data from scanned documents
Reduce manual labor costs in handling faxes, prior authorizations, EOBs, referrals, prescription authorization requests, superbills and all.
How to get customers to pick up your calls
Reduce no show rates and customer cancellations by making sure that your appointment reminder calls are being picked up and not going to SPAM. Take these few steps to set up your call center outbound caller IDs and caller ID reputation.
Service WhatsApp customers in your callcenter
Helping customers via whatsapp and your callcenter software. Here’s how even small businesses can behave like larger competitors.
Predict caller intent, increase call center productivity
When a patient calls in, you can also deduce the intent of the patient’s call. Here’s how to predict caller intent and increase call center productivity.