How to get customers to pick up your calls

Reduce no show rates and customer cancellations by making sure that your appointment reminder calls are being picked up and not going to SPAM. Take these few steps to set up your call center outbound caller IDs and caller ID reputation.

Real Time Call Center Reporting

Hospital call centers have various (real time and historical) reporting needs that are very helpful for call center managers. Let’s look into creating real time call center analytics / reports using various AWS capabilities.